Auto Train Ltd

Customer Service

Customer Service Contact:

Tel: 07917 682507 for General Enquires, Credit Card Payments & Re-Funds

Payments:

We accept the following methods of payment:

Cheques / Credit - Debit Card by Phone

Business Postal Address:

Auto-Train Ltd, Rochester Court, Benton Park, Horbury, Wakefield. WF45QS

E-Mail: info@auto-train.co.uk for Genaral Enquires & OE Diagnostic Tools

E-Mail: customer.support@auto-train.co.uk for Training Enquires

E-Mail: multimedia.sales@auto-train.co.uk for E-Bay Sales & Services

Cancellation Policy:

Customers have the right to cancel a booking at any point, however the following refund polices apply when payment has been made and cleared our account. NOTE: A mutual alternative date will always be offered as an alternative to a refund.

Refund Policy, Training Courses:

30 days prior to booked day = 100% refund

20 days prior to booked date = 50% refund

14 days prior to booked date = 25% refund

7 days prior to booked date = 15% refund

Less than 7 days = 0% refund

Refund Policy, E-bay sales:

Customers have the right to return goods within a 7 day period of delivery, should they feel that the unit is faulty or not as described, providing the following terms are agreed:

1. Postage costs are met by the customer

2. Goods are returned as delivered with all packaging & items attached

3. Any fault is due to manufacturing fault and not misuse

4. We reserve the right to refuse a refund were the above terms are not met in full as part of our service agreement.

Postal & Delivery Time Scales:

Full details of postal costs and delivery time scales for all items listed on e-bay can be found on each listing, we do not currently list any of our e-bay items on this web site.

Privacy Policy:

It is not our company's policy to keep any of our customers credit / debit card details on file, such details are destroyed after each use. No records are kept other than those details required for postal and invoicing purposes, ie invoicing and delivery addresses.